Appointments

Are walk-in appointments available?

• In order to be respectful of patients who have scheduled appointments, we request that you call ahead to schedule a same day appointment. This helps alleviate additional wait times, and deters any inconvenience to you. If time permits, the WEH&WC staff will do their best to fit you in; however, if a same day appointment is not currently available, the WEH&WC staff will work to get you in as quickly as possible.

• Worker’s compensation cases do have priority and will be seen as soon as possible.

What will the standard wait time be?

• The wait time should be minimal. We strongly encourage you to make an appointment by calling the WEH&WC if you are trying to schedule a same day appointment.  This will allow for reduced waiting for you and other patients. 

When should I arrive for my appointment?

• Please plan to arrive to your appointment at least 10 minutes early to check-in and if required, update medical records. To maintain short wait times for all patients, we may reschedule your appointment if you are more than 10 minutes late.

• If you are unable to make your appointment time, please call ahead to cancel, out of courtesy for other patients and the Health & Wellness Center staff.

What do I do if I have outside lab orders?

All outside lab orders should be faxed to the Health & Wellness Center prior to your appointment to minimize your wait time. Fax Number: (262) 896-8521

How do I reschedule or cancel my appointment?

• If you have an appointment but are unable to attend that appointment, please reschedule or cancel as far in advance as possible (preferably a day prior) via one of the following methods:

  • • call the WEH&WC  at (262) 896-8420, or 

    • if you scheduled your appointment through the Marathon Health patient portal online or in the mobile app, after you login, click Appointments in the top navigation bar, then click View Appointments to see upcoming appointments and make changes.

How do I make a virtual appointment?

Click here to learn more about virtual appointments, including how to schedule.