Virtual Care
Quick Info:
LOCATION : 615 W Moreland Blvd, Waukesha, WI 53188
HOURS : Mon /Weds 7 AM - 7 PM | Tues/Thurs/Fri 7 AM - 6 PM
CONTACT : Phone (262) 896-8420 | Fax (262) 896-8521
LINKS : City of Waukesha | Waukesha County | How to Get Started | Services | Staff | Patient Portal
Connecting with your provider at the Waukesha Employee Health & Wellness Center is easy and convenient, with the option for PHONE and VIDEO appointments.
How to schedule a Video or Phone appointment through the Marathon Health Patient Portal:
Sign into your Marathon Health Portal account online or through the mobile app. (Note: If you have not yet created an account, click here to learn how.)
On the home screen click the Schedule an appointment button
If you have any linked household members, in the Who is the visit for? drop down, select the name of the person you are scheduling the appointment for.
Under What is the reason for your visit? select the reason from the available options (for example Sick/Symptom Visit, Annual Physical, Chronic Condition Visit, etc.).
Under What visit type will you need?, select either In-Person Visit or Virtual Visit
Then click Search Availability
To find your desired appointment, you can select a specific provider from the Provider drop-down menu, select a specific date on the calendar, click the arrows to see availability for weeks at a time, and click the option to search next available day
Once you find your preferred appointment, select the day and time
On the Please Review & Confirm page:
Review your contact and insurance information
Select from video or phone visit
For video visits: Please enter a valid email address. You will receive an email or text message after you’ve scheduled and prior to your appointment with instructions on how to begin your video visit.
For telephonic visits: Please enter a valid phone number. Your provider will call the phone number(s) listed at the time of your appointment
In Patient Notes provide any notes you want to share with your care team about the reason for your appointment
Then select Confirm And Schedule Appointment (If you need to make a change, select Choose A Different Time)
You will receive a confirmation email with your appointment details; Marathon Health will send you a reminder email and text message with appointment details 7 days in advance of the appointment, or immediately if the appointment is within 7 days
Continue reading below for details on what to expect for a phone or video visit, as well as how to join a video visit for your scheduled appointment time.
For more information on the Marathon Health Patient Portal and its features, click here.
What to expect:
Note: Any medications prescribed through a virtual appointment can be picked up at the WEH&WC (if carried on the dispensing formulary) or at your preferred retail pharmacy.
When to Use Phone or Video Visits
When to use in-person appointments:
All services are available for in person visits.
You will need to be seen in person if you are a new patient, your appointment is for a wellness or annual exam, or you require blood work or vaccinations.
Additionally, based on your symptoms or needs, your provider may request an appointment occur in person.
When to use video appointments:
If your provider can see the source of your issue, for example, the back of your throat, a rash, or swelling after an injury, then utilizing video is appropriate. Video can allow the providers to observe characteristics that you may not even be aware of or be able to describe verbally, such as shallow breathing.
When to use phone appointments:
Phone appointments are available for many acute or episodic conditions not requiring a physical examination. If you have limited connectivity, by phone can often be the easiest way to conduct the visit to ensure there are no technology issues that disrupt your communication.
Note: Video is the preferred method by providers to ensure they can properly treat you.
Phone Appointments
If you selected a phone visit for your appointment, a member of the care team will call you directly at your scheduled appointment time.
Please be prepared and answer your phone at the time your appointment is scheduled. The provider will likely be calling from an unknown number.
If the provider is running behind, you should receive a call at the phone number in your patient portal profile from the health center to let you know.
You will be called at the phone number you provided in your patient portal profile. Be sure that this number is one that you will be able to answer at the time of your appointment. If it is not, you can change it in your profile once you login to the portal online or in the mobile app:
From the home screen, click on your name on the top right corner of the portal, then select Profile & Settings, and navigate to the Contact Info section
Update any information that needs to be updated including address, phone number, and email
Click the Update button when complete
Video Appointments
If you selected a video visit for your appointment you can join your video appointment two ways:
From the Home Page of the patient portal on either your phone or computer, find your Upcoming Appointment and click the Join Video link.
Or, join from the link provided in the appointment confirmation or appointment reminder email.
It is recommended to join the video appointment at least 5 minutes prior to ensure you are ready at your scheduled appointment time. After you click the link to join the video, use the buttons to Test audio and Connect to visit.
What to expect:
You will not need to download anything for a video visit, it will work either within the mobile app or patient portal web browser online.
If you are joining from a laptop or computer, be sure to use the built-in webcam or a supplemental webcam.
Once you join, you will see a message that states, “Waiting for provider to join,” until the provider is ready for your appointment. If the provider is running late, you may receive a call at the phone number in your patient portal profile from the health center to let you know.
In the event of a technology issue, you will receive the following message; "We apologize if you are experiencing any technical difficulties. First, try to exit and re-join the appointment. If it is still not working, please message or call your provider to connect for your appointment.” The health center may call you at the phone number in your patient portal profile.