Virtual Care
Quick Info:
LOCATION : 615 W Moreland Blvd, Waukesha, WI 53188
HOURS : Mon /Weds 7 AM - 7 PM | Tues/Thurs/Fri 7 AM - 6 PM
CONTACT : Phone (262) 896-8420 | Fax (262) 896-8521
LINKS : City of Waukesha | Waukesha County | How to Get Started | Services | Staff | Patient Portal
Connecting with your provider at the Waukesha Employee Health & Wellness Center is easy and convenient, with the option for PHONE and VIDEO appointments.
How to schedule a Video or Phone appointment through the Everside Health Patient Portal:
Sign into your Everside Health portal account online or through the mobile app. (Note: If you have not yet created an account, click here to learn how.)
From the Home Page, click on Schedule Appointment.
Choose the reason for your appointment from the available list.
Add any additional notes to your appointment for your provider and click Continue.
Choose how you would like to have an appointment - Video, In-Person or Phone. Then click Choose date/time.
The first available date and time will appear. To see additional appointments, select a different date, location, or provider and click Apply Filters. Select the option that works best for you.
Review and confirm you appointment by clicking Confirm appointment, or select Make changes to modify your appointment as necessary.
You can cancel or reschedule you appointment at any time by visit the Home Page and clicking on your Upcoming Appointment.
Shortly after scheduling is complete, you will receive appointment confirmation. You will also receive an appointment reminder the day before your appointment. Note: If you schedule a video appointment, you will receive a link to join the video visit in both your confirmation and reminder, and it will be available in your upcoming appointment through the app.
Continue reading below for details on what to expect for a phone or video visit, as well as how to join a video visit for your scheduled appointment time. This information is also available in the How To document linked here.
For more information on the Everside Health Patient Portal and its features, click here.
WEH&WC - Everside Health Patient Portal - Appointments.pdfWhat to expect:
Note: Any medications prescribed through a virtual appointment can be picked up at the WEH&WC (if carried on the dispensing formulary) or at your preferred retail pharmacy.
When to Use Phone or Video Visits
When to use in-person appointments:
All services are available for in person visits.
You will need to be seen in person if you are a new patient, your appointment is for a wellness or annual exam, or you require blood work or vaccinations.
Additionally, based on your symptoms or needs, your provider may request an appointment occur in person.
When to use video appointments:
If your provider can see the source of your issue, for example, the back of your throat, a rash, or swelling after an injury, then utilizing video is appropriate. Video can allow the providers to observe characteristics that you may not even be aware of or be able to describe verbally, such as shallow breathing.
When to use phone appointments:
Phone appointments are available for many acute or episodic conditions not requiring a physical examination. If you have limited connectivity, by phone can often be the easiest way to conduct the visit to ensure there are no technology issues that disrupt your communication.
Note: Video is the preferred method by providers to ensure they can properly treat you.
Phone Appointments
If you selected a phone visit for your appointment, a member of the care team will call you directly at your scheduled appointment time.
Please be prepared and answer your phone at the time your appointment is scheduled. The provider will likely be calling from an unknown number.
If the provider is running behind, you should receive a call at the phone number in your patient portal profile from the health center to let you know.
You will be called at the phone number you provided in your patient portal profile. Be sure that this number is one that you will be able to answer at the time of your appointment. If it is not, you can change it in your profile once you login to the portal online or in the mobile app:
From the home screen, click on My Profile and click the Edit button
Update any information that needs to be updated including address, phone number, and email
Click the Save button when complete
Video Appointments
If you selected a video visit for your appointment you can join your video appointment two ways:
From the Home Page of the patient portal on either your phone or computer, find your Upcoming Appointment and click the Join Video link.
Or, join from the link provided in the appointment confirmation or appointment reminder email.
It is recommended to join the video appointment at least 5 minutes prior to ensure you are ready at your scheduled appointment time. After you click the link to join the video, use the buttons to Test audio and Connect to visit.
What to expect:
You will not need to download anything for a video visit, it will work either within the mobile app or patient portal web browser online.
If you are joining from a laptop or computer, be sure to use the built-in webcam or a supplemental webcam.
Once you join, you will see a message that states, “Waiting for provider to join,” until the provider is ready for your appointment. If the provider is running late, you may receive a call at the phone number in your patient portal profile from the health center to let you know.
In the event of a technology issue, you will receive the following message; "We apologize if you are experiencing any technical difficulties. First, try to exit and re-join the appointment. If it is still not working, please message or call your provider to connect for your appointment.” The health center may call you at the phone number in your patient portal profile.